All sales are final. However, we are more than happy to exchange an item if there is something wrong with the order or if the product has a defect. Exchanges can only be done 7 days after delivery, please contact us within 7 days. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.
At Kaira, products are subject to the highest standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item before it reaches the customer.
Kaira stands behind everything it sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the rare event that the customer finds an imperfection or defect, the customer may return the product to Kaira to be inspected by one of our jewelers. If the defect is determined to have occurred during the manufacturing process, we will replace or repair the item at no cost to you. If the damage was due to normal wear-and-tear, the customer will be notified of repair services available at cost.
Kaira does not provide warranties for product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones or diamonds are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Kaira recommends bringing in your fine jewelry every 6-12 months for free cleaning and inspection of the prongs and stones. Our staff will inspect and clean your jewelry at no charge. If jewelry requires polishing, retightening or any other service, there is a charge that will be discussed when taking- in the item for repair.
Gem Treatment Disclosure
The obligation to fully disclose all gem treatments has changed from a mere ethical responsibility to a legal one. The U.S. Federal Trade Commission Guides for the gem and jewelry trade now require disclosure of any treatment to a gem material that substantially affects its value. In addition, all state deceptive trade practice regulations in the U.S. require that vendors not mislead customers as to the treatment status of gems they sell.
At Kaira, it is our policy to disclose any and all known treatments of our gemstones at the time of purchase. Kaira’s gemstones may have been enhanced to improve their beauty. Keep in mind minor enhancement will improve value and beauty of the gemstone.